Call Recording and Monitoring

At REACH XCEL, we understand the importance of quality and security in communication. We utilize specialized solutions for handling all customer inquiries, as well as for call recording and monitoring. By employing innovative tools and software, we effectively capture and analyze every customer contact. These technologies not only ensure compliance with all data protection standards but also guarantee that our service quality consistently meets the highest expectations.

Data Security

Data Security at REACH XCEL

Your data is our top priority!

At REACH XCEL, we place the utmost importance on the security of your data. Therefore, we operate our servers exclusively in Germany and are connected to our own Telekom Cloud in Ulm. Our cloud infrastructure is certified to the highest standards and complies with the stringent requirements of the General Data Protection Regulation (GDPR).

Certified Security

Our cloud services are certified to the highest security standards. You can find more information about our services here. These certifications confirm that our cloud infrastructure is regularly audited and continuously updated to meet the latest security requirements.

Secure Connections

We offer a secure VPN connection to ensure that your data is always protected during transmission. With state-of-the-art encryption technology and robust security protocols, we ensure that your information remains safe and confidential.

Compliance with Third Country Clauses

We strictly adhere to legal requirements and international data protection standards. Our services and processes are designed to comply with third-country clauses, thereby ensuring data protection across national borders.

Summary

– Servers in Germany: Highest security standards on site.
– Own Telekom Cloud in Ulm: Certified infrastructure for maximum security.
– Certified Cloud: Regular audits and continuous development.
– Secure VPN Connection: State-of-the-art encryption technologies.
– Third Country Clauses: Compliance with international data protection standards

Trust REACH XCEL with the protection of your data. Your information is in safe hands with us.

Integratable into other Systems:

Seamless Integration into Your Systems

Optimal networking for maximum efficiency.

At REACH XCEL, we understand how important it is for your systems to work seamlessly together. Therefore, our various systems are designed to integrate smoothly with third-party systems. This seamless integration allows you to incorporate our advanced solutions optimally into your existing infrastructure

Live Statistics and Performance Tracking

Our systems enable you to send live statistics in real-time, such as the number of registered agents and their performance. These data are crucial for efficiently managing your call center operations and responding quickly to changes.

KPI Dashboards

Our solutions include powerful KPI dashboards that provide you with a clear overview of key performance indicators. These dashboards can be integrated into your existing systems, allowing you to maintain an overview and make data-driven decisions at all times.

Benefits of Integration

– Real-time Data: Access to up-to-date statistics and performance data of your agents.
– Transparency: Clear overview of all relevant KPIs to improve performance.
– Efficiency: Optimized processes through seamless integration and networking of your systems.
– Flexibility: Easy adaptation and expansion of your existing infrastructure.

Summary

– Integratable Systems: Seamless integration with third-party systems.
– Live Statistics: Real-time information on agent performance.
– KPI Dashboards: Always keep key performance indicators in view.

Rely on REACH XCEL’s integration capabilities to maximize efficiency and transparency in your call center. Our solutions adapt to your needs and support you in always providing the best service.