BACK OFFICE SERVICES

We can take over your entire back office upon request.

We are happy to define back office tasks with you individually, while remaining adaptable and flexible. Whether it’s email processing, document management, IT support, or controlling, our agile teams shine with years of experience in various industries and departments, always working in a structured and diligent manner. Our staff are continuously trained and supervised by experienced managers, ensuring you always have a competent contact person for your concerns with whom you can regularly communicate. Your operational business is in the best hands with us—efficient and cost-effective—giving you more time to focus on the important challenges and advancements in your company.

SOCIAL MEDIA MANAGEMENT

A strong presence on social networks is essential for the success of your business. Rely on our expertise and let us elevate your social media presence to the next level.

As a contact center, we offer a comprehensive service by answering and monitoring all social media interactions live. This ensures that your customer inquiries and comments are handled promptly and professionally, leading to increased customer satisfaction and stronger loyalty to your business.

Our team supports you in establishing a strong presence on various social media platforms such as Facebook, Instagram, Twitter, and LinkedIn. We develop a tailored social media strategy precisely aligned with your target audience. We plan relevant content and organize campaigns designed to capture the attention and interest of your audience. By continuously monitoring and analyzing your social media performance, we measure the success of your campaigns and provide valuable recommendations for future strategies. This ensures that your company’s strong reputation is optimally projected and your customer base is continuously expanded.

In collaboration with our experienced advertising agency partner, we can also provide comprehensive social media concepts. These include not only the strategic planning and execution of campaigns but also the creative design of content that effectively presents your brand on social media. Our goal is to strengthen your online presence and successfully position your business in the digital world.

INBOUND SERVICES

With the significant push towards digitalization, companies are increasingly relying on new communication channels.

Despite the spread of chats, social media, and email, phone calls remain the preferred method for many people to address questions or issues. As customer bases grow and communication needs increase, companies often face the decision to outsource parts of their customer service. This is where our inbound service comes into play.

We handle your incoming calls, process orders, provide general customer support, and manage complaints. Additionally, we answer support questions, address grievances, and take care of all your customers’ concerns. Our goal is to ensure that your customers receive prompt and professional assistance, enhancing their satisfaction and loyalty to your brand.